Cheap Chatbot Technology Newbies in SG

Published Sep 04, 21
13 min read

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What Are Bots? How Do Chatbots Work

But with Replika bot it is all about chatting. And, believe it or not, forming a (romantic) relationship with AI. While this may sound a little bit dystopian and scary, millions of users believe it works. They chat with Replika for fun, to blow off steam, or to find a reliable companion.

They are bound to stay with us and will grow in popularity with the increasing adoption of messaging apps and new digital communication channels. You should get used to them as more and more companies are choosing chatbots for marketing purposes and to automate customer service. While—at least in theory—nothing can replace interaction with another human being, chatbots are all too convenient.

What Problem Does Chatbot Solve

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A chatbot -- sometimes referred to as a chatterbot -- is programming that simulates the conversation or "chatter" of a human being through text or voice interactions. Chatbot virtual assistants are increasingly being used to handle simple, look-up tasks in both business-to-consumer (B2C) and business-to-business (B2B) environments. The addition of chatbot assistants not only reduces overhead costs by making better use of support staff time, it also allows companies to provide a level of customer service during hours when live agents aren't available.

Chatbot

A stateless chatbot approaches each conversation as if it was interacting with a new user. In contrast, a stateful chatbot can review past interactions and frame new responses in context. Adding a chatbot to a company's service or sales department requires low or no coding. Today, a number of chatbot service providers allow developers to build conversational user interfaces for third-party business applications.

If the user interacts with the bot through voice, for example, then the chatbot requires a speech recognition engine. Business owners also must decide whether they want structured or unstructured conversations. Chatbots built for structured conversations are highly scripted, which simplifies programming but restricts the kinds of things that the users can ask.

What Problem Does Chatbot Solve

In sales, a chatbot may be a quick way for sales reps to get phone numbers. Chatbots can also be used in service departments, assisting service agents in answering repetitive requests. For example, a service rep might provide the chatbot with an order number and ask when the order was shipped.

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Chatbots such as ELIZA and PARRY were early attempts at creating programs that could at least temporarily fool a real human being into thinking they were having a conversation with another person. PARRY's effectiveness was benchmarked in the early 1970s using a version of a Turing test; testers only made the correct identification of a human versus a chatbot at a level consistent with making a random guess.

What Are Chatbots For And How Do Companies Use Them?

These bots interact with users through a set of predefined questions that progress until the chatbot has answered the user's question. Similar to this chatbot is the menu-based chatbot that requires users to make selections from a predefined list, or menu, to provide the bot with a deeper understanding of what the customer is looking for.

Customizable key words and AI are combined in this bot to provide an appropriate response to users. Unfortunately, these chatbots struggle when faced with repetitive keyword use or redundant questions. These chatbots combine elements of menu-based and keyword recognition-based bots. Users can choose to have their questions answered directly, but can also access the chatbot's menu to make selections if the keyword recognition process produces ineffective results.

What Are Bots? How Do Chatbots Work

They use ML and AI to remember conversations and interactions with users, and then use these memories to grow and improve over time. Instead of relying on keywords, these bots use what customers ask for and how they ask it to provide answers and self-improve. This type of chatbot is the future of chatbot technology.

They can be created using text-to-speech (TTS) and voice recognition application program interfaces (APIs). Current examples include Amazon Alexa and Apple's Siri. Examples of chatbot uses Chatbot use is on the rise, both in the business and consumer markets. As chatbots improve, consumers have less to quarrel about while interacting with them.

What Is Chat Box

What Is A Chatbot? What It's Used For And Why It's ImportantWhat Is Chat Box


Chatbots have been used in instant messaging applications and online interactive games for many years, but have recently segued into B2C and B2B sales and services. Chatbots can be added to a buddy list or provide a single game player with an entity to interact with while awaiting other "live" players.

What Problem Does Chatbot SolveWhy Conversational Ai


In sales, chatbots are being used to assist consumers shopping online, either by answering noncomplex product questions or providing helpful information that the consumer could later search for, including shipping price and availability. Chatbots are also used in service departments, assisting service agents in answering repetitive requests. Once a conversation gets too complex for a chatbot, it will be transferred to a human service agent.

Artificial Intelligence (AI) has progressed dramatically in the past decade, and one of the most useful products of this AI revolution is AI chatbots. They can help reduce the time taken to resolve queries of customers and also lessen the load on customer service agents. According to Gartner, nearly 25% of all customer service operations will use chatbots by 2020.

As many as 84% of organizations were expected to increase their investments in customer experience technology in 2017. The chatbot market is forecasted to reach $1. 25 billion by 2025 as well. Now that we know why chatbots are popular with marketers, let’s take a closer look at what they are.

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You can integrate it into your website, apps, or even instant messengers, such as Facebook Messenger. Chatbots can help you get closer to your customers without any manual intervention. The chatbots act automatically when a user messages them. While they don’t completely remove the need for human customer service representatives, they can drastically reduce their workload.

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They also help people kill time when they have nothing much to do. – Chatbots are fairly new for people, and this sparks their curiosity. People want to test the ability of these chatbots and understand how they react to different messages. – They can help improve social experiences and also drive conversions for your business.

– Whenever people need some assistance, they need it quickly, and chatbots do just that. They’ve become one of the biggest automation trends of recent times. In fact, chatbots have become so popular that Facebook Messenger hit over 100k bots in 2017. Additionally, about 35% of consumers want to see more brands using chatbots.

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How Can Chatbots Help Your Business?1. Always Available, It can be frustrating for customers to see that there’s no one online to assist them with their queries. Chatbots can be extremely useful in such cases. They can be present throughout the day and night and are always available to solve the customer’s concerns.

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In fact, about 37% of customers want quick answers to their questions. Instead, you should try to resolve their queries at the earliest and chatbots can help you do exactly that. This is perhaps the reason why they are quickly replacing other forms of customer support, such as live chat and calls.

What Are The Benefits Of Chatbot For Your Business

It ensures that the conversation flow is in the right direction to get higher conversion rates. Apart from generating leads, another benefit of chatbot is that chatbots can help you qualify leads through identified KPIs, including timeline, budget, relevancy, resources, and more, to prevent you from dealing with time-consuming leads.

Only the complex queries that need human input are directed to the executives on the support team. Chatbots do this by quickly resolving customers’ questions and automating information-based queries so that support staff can spend more time on crucial issues that need human support, reducing operational costs, time and manpower significantly.

Regardless of the industry, chatbots today are beneficial to every type of business and industry out there. In specific, there are a few industries that are more likely to be revolutionized from AI-based chatbots. Some of these are – There are multiple benefits of chatbots in the healthcare industry, including booking appointments, refilling prescriptions, and sending medical details.

Chatbot In Business: Why And How To Use Them

Benefits Of Using Chatbots In Your BusinessAwesome Chatbot Benefits For Every Business


Chatbots are quite popular in the travel and tourism industry. Chatbots in the travel industry can answer questions about bookings by offering their visitors information on how to get there or the current weather conditions. Among the vital chatbot benefits to customers include – Chatbots are available round the clock to solve customers’ queries.

You can have the chatbot on different channels like your website, app, Facebook Messenger, Whats, App Business API, SMS, and more. Retention and adoption are two of the most important metrics in determining the effectiveness of chatbots. They help you know how many users in the target population interact with chatbots for the first time, how many of them come back after the initial visit, and more.

What Are The Benefits Of Chatbot For Your BusinessWhat Is A Chatbot? What It's Used For And Why It's Important


It is important to consider the purpose of your chatbot beforehand. For example, whether you want your chatbot to offer product recommendations or provide users with information about nearby tourist attractions. It is best to prepare a list of possible use cases that answer the following questions – What are the specific situations where your chatbot should be used? Where can your chatbot add real value for customers and employees? Which is the target group that the chatbot is aimed at? What channels should the chatbot be used in? Technology today is evolving at break-neck speeds, offering businesses multiple opportunities to market their brands and enhance the customer experience.

Chatbot In Business: Why And How To Use Them

Chatbots are industry-agnostic and can be implemented across different verticals. Chatbots not only help you save costs but, at the same time, ensure a superior customer experience that helps set your business apart. At Maruti Techlabs, we have worked with companies worldwide to implement custom chatbot solutions that have scaled their operations and brought an unmatched ROI.



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Chatbots are the newest ecommerce trend. Everyone is talking about them and every business wants to figure out how to use one. But as with all trends, there are a lot of questions left unanswered: What exactly are chatbots? What types of chatbots are there? What is their intended purpose? Just how “smart” are they? Should you invest in chatbots for your business? As much as we want to believe we live in a world full of intelligent automation the likes of Google Assistant and Amazon Alexa, there are limits to what today’s chatbots can actually offer.

Why Chatbots Are A Must-have For Businesses

Of course, that comes with a few caveats. What is a Chatbot? “Bots and chat make it easier for people to buy the way they want to, when they want to–and that should be the goal of any business.” – David Cancel, CEO of Drift Chatbots are tiny programs that help simulate interactions with customers automatically based on a set of predefined conditions, triggers, and/or events.

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Their responses are consistent every time. They can respond to customers immediately. They can help you collect important data and also learn from the data collected. They can be used through a variety of different mediums like SMS, live chat, or even social media. The concept of a chatbot itself is nothing new.

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In fact, if you want a crash course on the history of the chatbot, check out this infographic from Futurism. However, applying chatbots to help businesses grow is only a recent phenomenon. Applying chatbots to business use cases is the result of democratized technology in recent years. As customers become more demanding not just in the way they choose to buy, but also in the ways they wish to communicate with businesses, many traditional online experiences simply aren’t capable enough.

This can help improve your overall customer satisfaction. 2. Saves Money, When you have a customer support team, you need to pay them salaries every month for their services. Without a chatbot, you’d need a huge staff to respond to your customers quickly and efficiently. And as your business grows, these expenses will only keep on adding up.

When your customers have some simple queries, you won’t need any intervention by the customer support team. Instead, the chatbots will handle the conversations with them and solve their problems. This allows you to reduce the number of customer service agents required for your brand. Additionally, you can have them solve only the complex queries rather than wasting their efforts on simple ones.

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3. Improves Customer Satisfaction Levels, For a business, it is critical to improve customer satisfaction levels. When it comes to customer service agents, their conversations with customers depend upon their mood. If they are in a good mood, they can solve the customers’ queries easily. However, if their mood isn’t right, they may not be able to give the customers a satisfactory experience.

They always treat customers in the most polite manner possible regardless of how the customer talks to them. This can help improve your customer satisfaction. Additionally, you may have customers who speak multiple languages. It can be difficult for your agents to speak in different languages with your customers. However, a chatbot can easily do so without any mistakes.

4. More Avenues for Marketing, Chatbots are not merely tools to help you improve your customer service. You can use them for marketing your brand and products too. For instance, you can use them to send out offers to your customers. This can be a more personalized method of reaching out to them.

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Through this method, you may be able to improve your conversion rates. – Chatbots can predict customer behavior, and this makes them very handy tools for marketing. You can send out push notifications to your customers based on their actions. This helps you reach the right people at the right times and can help with conversion rate optimization.



When the message reaches your audience at the right time, it can make a significant impact as compared to passive marketing. In fact, 77% of consumers said that positive conversations with the chatbots made them purchase more frequently from brands. 5. Personal Assistant, People can use bots as personal assistants for simplifying their tasks.

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